Organizational Economics for Managers
This seminar highlights how economic incentives can be used to drive favorable human resource outcomes such as exceptional recruitment and retention, improved morale, lower turnover, reduced absenteeism and improved productivity. The seminar caters to the needs of presidents, CEOs, business owners, human resource professionals and managers who need to maximize the effectiveness of human capital.

Financial Forecasting
Financial forecasting offers the latest in quantitative techniques to tackle sophisticated problems in finance and marketing. Econometrics, neural nets, and time series methods will be explained and applied to the most urgent problems facing your firm. The audience for this seminar: CEO, VP Strategic Planning, VP Marketing, Investment Adviser, Treasurer, Comptroller, Marketing Director, Marketing Professional.

World Class Customer Service
What are the most effective techniques for providing superior customer service at your firm? The World Class Customer Service Seminar answers this question by offering concrete suggestions and strategies. The seminar should be of great interest to managers and employees responsible for initiating, supervising, monitoring or implementing customer service programs.

Legal Issues & Business Costs
The legal issues and business costs seminar provides expert training on the following topics: Occupational health and safety, discrimination, sexual harassment and termination of employees. Particular attention is paid to the specific laws affecting your business, in order to minimize business costs. Examples of correct and incorrect conduct are modeled and close feedback is provided. Human resource officers, employees, supervisors, managers, and vice presidents in all functional areas.

Marketing Research & The Internet
Integrating the internet into your organization's marketing strategy in order to drive revenue growth is the number one topic at many firms. IKG shows you how to do it. The audience for this seminar is marketing professionals, CEOs, presidents, and chief technology officers.

The Non Profit Manager
This seminar provides basic skills in administration, accounting and human resource management to executive directors and administrators at non-profit organizations. Special emphasis is placed on inducing desired performance from employees when monetary resources are scarce and motivation has been problematic. The seminar addresses the needs of the non-profit manager seeking access to skills that will improve employee satisfaction and performance.

Business Decision Making & Strategy In The 21st Century
Real options theory and game theory represents two of the most recent tools that sophisticated leaders are using to make rational decisions in climates fraught with uncertainty and information scarcity. How these tools can be applied in practical situations affecting your firm is the focus of the seminar. Presidents, CEOs, and strategic planners will find this seminar helps improve business performance.